IT Audit for Business Optimization with JS Global
Modern technologies give companies the opportunity not only to automate routine processes but also to completely transform business models. We offer comprehensive solutions that help your business operate faster, more efficiently, and with minimal costs — leading to higher revenues and improved customer experience.
Our Services in Business Automation and Digital Transformation
CRM/ERP Solutions: Implementation and Configuration of Bitrix24, 1C:ERP
Our CRM and ERP systems help automate customer and resource management, making your business more organized and efficient.
What we do:
- Analyze business needs and select suitable CRM/ERP solutions.
- Implement and configure the systems.
- Integrate them with existing platforms to create a unified ecosystem.
What you get:
- Simplified resource management: CRM increases customer interaction efficiency, while ERP manages company resources. Automation reduces time spent on routine tasks and improves coordination between departments.
- Time and resource savings: Process automation reduces routine work and improves cross-department collaboration and overall productivity.
- More accurate decision-making: ERP systems provide better insight into all company resources, helping to make faster and smarter decisions.
- Improved customer service: Accumulated client data enables more personalized and high-quality services.
Telephony Integration with CRM
Telephony is a key element of effective customer relationship management. Integrating telephony with CRM improves communication quality, enhances control, and reduces call handling time.
What we do:
- Set up automatic call recording and CRM integration.
- Automate conversation transcription and data processing.
- Provide regular server monitoring and technical support for uninterrupted telephony operation.
What you get:
- Improved customer interaction: Faster call processing with automatic transcription and deal field filling.
- Quality control: Ability to analyze conversations and enhance the customer experience.
- Optimized internal processes: All interactions are logged in the system and easily accessible for further analysis.
CRM Integration with Messengers and Social Media
We unify all messengers and social media channels in a single CRM window, simplifying communication management and enhancing customer engagement.
What we do:
- Integrate popular messengers and social networks with CRM.
- Configure automatic request processing and task creation.
What you get:
- Centralized communication: All messages and requests are processed in one interface.
- Reduced response time: Faster replies to customer inquiries.
- Enhanced customer service: Simplified communication and improved service quality.
ECM (Enterprise Content Management)
An ECM system is a comprehensive software solution for managing, storing, and processing corporate content. Its main goal is to ensure structured access to information, improve data handling and distribution, and increase productivity while reducing storage and search costs.
What we do:
- Implement ECM systems for document (DMS), content (CMS), and business process (BPM) management.
- Integrate ECM with CRM, ERP, and other business systems.
What you get:
- Centralized management: All documents and data are stored in one place for easier access.
- Workflow automation: Simplified complex processes through automation.
- Enhanced security: ECM systems ensure advanced access control and data protection.
RPA (Robotic Process Automation)
We automate routine tasks using software robots, freeing employees from repetitive work and increasing operational efficiency.
What we do:
- Analyze business processes and identify tasks for automation.
- Implement RPA solutions for routine operations.
What you get:
- Faster execution: Robots perform tasks quicker and without errors.
- Labor cost reduction: Employees focus on strategic tasks instead of routine work.
- Accuracy and consistency: Robots minimize errors and ensure stable process execution.
BI Solutions: Analytics and Reporting
BI solutions enable real-time data analysis, providing a complete business overview for informed decision-making.
What we do:
- Implement analytics platforms such as Qlik Sense and Power BI.
- Configure dashboards for KPI monitoring and key metrics.
What you get:
- Data transparency: Instant access to critical metrics and reports.
- Better decision-making: Accurate insights enable quick responses to business changes.
- Operational optimization: Real-time analytics identify bottlenecks and improve efficiency.
Legacy System Modernization
We upgrade outdated systems to improve performance and integrate modern technologies.
What we do:
- Audit existing systems and identify issues.
- Plan and implement modernization with minimal risks.
What you get:
- Improved performance: Modernized systems run faster and more reliably.
- Reduced maintenance costs: Modern solutions lower legacy system support expenses.
- Technology integration: Legacy systems become compatible with modern tools.
Cybersecurity: Audit and Protection
We safeguard your business data and processes, preventing information leaks and protecting against cyberattacks.
What we do:
- Conduct security audits and identify vulnerabilities.
- Implement cybersecurity measures and threat monitoring solutions.
What you get:
- Enhanced data protection: Full security for your data and processes.
- Risk reduction: Prevention of data breaches and cyber threats.
- Business continuity: Protection ensures uninterrupted operations and stability.
HRM (Human Resource Management)
We provide HRM automation solutions that simplify HR workflows and increase efficiency in personnel management.
What we do:
- Implement HRM systems for automating personnel management.
- Integrate HRM with other systems to create a unified business ecosystem.
What you get:
- Optimized HR operations: Simplified hiring, training, and staff management.
- Process transparency: HR processes become more predictable and efficient.
- Reduced administrative costs: Automation minimizes manual work and errors.
Advantages of Working with JS Global
Comprehensive Solutions
We provide a full cycle of automation system implementation and support — from analysis to maintenance.
Individual Approach
We tailor solutions to your business needs for maximum efficiency.
Continuous Support
We ensure uninterrupted system operation with regular updates and monitoring.
Our Case Studies
Frequently Asked Questions (FAQ)
How can CRM/ERP solutions help my business?
CRM improves customer relations, while ERP manages all company resources — from finance to warehouses and staff — simplifying processes and increasing efficiency.
What is RPA and how does it work?
RPA uses software robots to automatically perform repetitive tasks such as data processing, document filling, and report generation — reducing labor costs and minimizing errors.
How do BI solutions support decision-making?
BI systems provide real-time access to data, visualize key metrics, and enable informed decision-making based on actual insights.
Asmanta Telecom actively used Bitrix24 CRM and telephony for managing sales and communications. However, the absence of a unified analytics system made it difficult to monitor key performance indicators:
Case: BI System for Asmanta Telecom• Reports were generated manually in Excel
• Lack of transparency in the sales department’s performance
• No ability to react quickly to changes in business processes
Solution: Implementation of a BI system based on Superset with integration of Bitrix24 and telephony.
View Case