Mobile App Development for Property Management Company
Client: Property management company operating residential properties.
Task: Improve tenant communication, reduce dispatch service workload, and increase process transparency.
Problems Faced by the Client
Lost requests
Tenants frequently complained about lost or unanswered maintenance and repair requests.
Overloaded dispatch center
Operators couldn’t handle call volume, causing tenant dissatisfaction.
Lack of feedback
Tenants couldn’t track request status or obtain timely updates.
Communication difficulties
Important announcements and news often failed to reach tenants promptly.
JS Global Solution
Developed a mobile application featuring:
Request creation and tracking:
Tenants can submit requests and monitor real-time status.
Automatic assignee allocation
System auto-assigns workers based on address and request category.
Supervisor mode
Managers gain full visibility of all requests for improved control.
Dispatcher chat
Direct communication channel with dispatch personnel.
Automated notifications
Alerts for request updates, scheduled works, and news.
Voting system
Platform for building management decisions.
1C integration
Automated data exchange with accounting system.
Payment system integration
In-app service payments.
Technology Stack
Flutter
Cross-platform development for iOS/Android
API integrations
CRM connectivity for request tracking
Push notifications
Firebase-powered instant alerts
1С
Automated documentation management
Payment gateways
Online payment processing
Results
Digital transformation of tenant-management company interactions improved customer satisfaction while optimizing internal processes. This case demonstrates how proper IT solutions can positively transform business operations.
Number of calls to the dispatch center decreased by 40%.
Over 85% of users noted the convenience and ease of use of the application.
Average request processing time decreased by 30%.
Tenants complain less frequently as they always see the status of their requests.
1C integration simplified document flow, while payment systems accelerated service payments.
